Chapter-1 Communication Skills — Online MCQ Test
INFORMATION TECHNOLOGY · Grade 9 · CBSE(NCERT)
Practice Chapter-1 Communication Skills with a free chapter-wise online MCQ test.
This chapter covers: Communication cycle - Sender - Receiver - Encoding - Decoding - Feedback - Barriers to communication - Verbal/Non-verbal communication - Active listening - Writing skills.
AI-generated questions from basic to board-exam level, with instant results and explanations.
Chapter-1 Communication Skills — Important Questions & Answers
What is the first step in the communication cycle?
- A. Encoding the message
- B. Identifying the sender
- C. Receiving feedback
- D. Decoding the message
Answer: B. Identifying the sender
The communication cycle begins with the sender who has an idea or message to communicate. The sender initiates the entire communication process.
The communication cycle begins with the sender who has an idea or message to communicate. The sender initiates the entire communication process.
Which of the following is an example of non-verbal communication?
- A. Writing an email
- B. Making a phone call
- C. Nodding your head to show agreement
- D. Giving a speech
Answer: C. Nodding your head to show agreement
Non-verbal communication includes body language, facial expressions, and gestures. Nodding the head is a gesture that conveys meaning without words.
Non-verbal communication includes body language, facial expressions, and gestures. Nodding the head is a gesture that conveys meaning without words.
What is encoding in communication?
- A. The process of receiving a message
- B. Converting thoughts and ideas into a message using words, symbols, or gestures
- C. The process of giving feedback
- D. Understanding what the sender is trying to say
Answer: B. Converting thoughts and ideas into a message using words, symbols, or gestures
Encoding is when the sender converts their thoughts, ideas, and feelings into a message using appropriate symbols, words, or gestures that can be transmitted to the receiver.
Encoding is when the sender converts their thoughts, ideas, and feelings into a message using appropriate symbols, words, or gestures that can be transmitted to the receiver.
Who is responsible for decoding the message in the communication cycle?
- A. The sender
- B. The receiver
- C. The feedback provider
- D. The communication channel
Answer: B. The receiver
The receiver decodes the message by interpreting and understanding the symbols, words, or gestures sent by the sender to extract the intended meaning.
The receiver decodes the message by interpreting and understanding the symbols, words, or gestures sent by the sender to extract the intended meaning.
What happens when there is a language barrier in communication?
- A. The message is always understood correctly
- B. The receiver cannot understand the message properly, leading to miscommunication
- C. Feedback is not necessary
- D. The sender does not need to encode the message
Answer: B. The receiver cannot understand the message properly, leading to miscommunication
A language barrier occurs when the sender and receiver do not share the same language or have different levels of language proficiency, leading to misunderstanding.
A language barrier occurs when the sender and receiver do not share the same language or have different levels of language proficiency, leading to misunderstanding.
How does active listening improve the communication process?
- A. It eliminates the need for feedback
- B. It ensures the receiver fully understands the message and can provide meaningful feedback
- C. It removes all barriers to communication
- D. It makes encoding unnecessary
Answer: B. It ensures the receiver fully understands the message and can provide meaningful feedback
Active listening helps the receiver understand the message accurately and provide appropriate feedback, which improves the overall effectiveness of communication.
Active listening helps the receiver understand the message accurately and provide appropriate feedback, which improves the overall effectiveness of communication.
Analyze this situation: Rahul sends an email to his team about a project deadline, but he receives no response. What could be the issue?
- A. The message was definitely received and understood
- B. Lack of feedback makes it unclear if the message was understood; there could be technical issues, reading comprehension problems, or the receiver is busy
- C. Non-verbal communication was used effectively
- D. Active listening was demonstrated
Answer: B. Lack of feedback makes it unclear if the message was understood; there could be technical issues, reading comprehension problems, or the receiver is busy
Without feedback, the sender cannot confirm if the message reached the receiver or was understood. The lack of response creates uncertainty about the communication's effectiveness.
Without feedback, the sender cannot confirm if the message reached the receiver or was understood. The lack of response creates uncertainty about the communication's effectiveness.
Compare verbal and non-verbal communication. Which statement is most accurate?
- A. Verbal communication is always more effective than non-verbal communication
- B. Non-verbal communication is always more effective than verbal communication
- C. Both verbal and non-verbal communication are important; non-verbal cues often reinforce or contradict verbal messages
- D. Non-verbal communication only occurs in formal settings
Answer: C. Both verbal and non-verbal communication are important; non-verbal cues often reinforce or contradict verbal messages
Effective communication often combines both verbal and non-verbal elements. Non-verbal cues like body language and facial expressions can reinforce, contradict, or add meaning to spoken words.
Effective communication often combines both verbal and non-verbal elements. Non-verbal cues like body language and facial expressions can reinforce, contradict, or add meaning to spoken words.
How does the concept of 'context' influence encoding and decoding in communication?
- A. Context has no influence on communication
- B. Context (setting, relationship, purpose) shapes how the sender encodes the message and how the receiver interprets it, significantly affecting the communication outcome
- C. Context only matters in formal communication
- D. The receiver ignores context when decoding
Answer: B. Context (setting, relationship, purpose) shapes how the sender encodes the message and how the receiver interprets it, significantly affecting the communication outcome
Context includes the physical setting, relationship between parties, purpose, and circumstances. It heavily influences how messages are encoded and decoded, affecting overall effectiveness.
Context includes the physical setting, relationship between parties, purpose, and circumstances. It heavily influences how messages are encoded and decoded, affecting overall effectiveness.
Which of the following combinations would MOST likely result in complete communication failure?
- A. Clear encoding + active listening + appropriate channel + feedback
- B. Poor encoding + language barrier + environmental noise + no feedback mechanism
- C. Unclear message + attentive receiver + good channel + immediate feedback
- D. Well-structured message + multi-sensory presentation + cultural sensitivity + receiver availability
Answer: B. Poor encoding + language barrier + environmental noise + no feedback mechanism
Multiple barriers stacking together (poor encoding, language issues, noise, no feedback) create a perfect storm for communication breakdown, as there are no corrective mechanisms.
Multiple barriers stacking together (poor encoding, language issues, noise, no feedback) create a perfect storm for communication breakdown, as there are no corrective mechanisms.