Chapter 1: Communication Skills II — Online MCQ Test
INFORMATION TECHNOLOGY · Grade 10 · CBSE(NCERT)
Practice Chapter 1: Communication Skills II with a free chapter-wise online MCQ test.
This chapter covers: Communication Verbal Communication Non Verbal Communication Communication Cycle Feedback Listening Speaking Writing Skills Workplace English Grammar.
AI-generated questions from basic to board-exam level, with instant results and explanations.
Chapter 1: Communication Skills II — Important Questions & Answers
What is the primary purpose of communication?
- A. To exchange information and ideas between two or more people
- B. To ensure that everyone speaks the same language
- C. To replace written documents with verbal conversation
- D. To avoid misunderstandings completely
Answer: A. To exchange information and ideas between two or more people
The primary purpose of communication is to exchange information, ideas, and messages between a sender and receiver to ensure understanding.
The primary purpose of communication is to exchange information, ideas, and messages between a sender and receiver to ensure understanding.
Which of the following is an example of non-verbal communication?
- A. Sending an email
- B. Making eye contact and nodding
- C. Reading a book
- D. Speaking on the telephone
Answer: B. Making eye contact and nodding
Non-verbal communication includes body language, facial expressions, gestures, and eye contact—all forms of communicating without words.
Non-verbal communication includes body language, facial expressions, gestures, and eye contact—all forms of communicating without words.
What does body language communicate?
- A. Only physical strength
- B. Emotions, attitudes, and confidence without using words
- C. The age of the person
- D. Only negative feelings
Answer: B. Emotions, attitudes, and confidence without using words
Body language includes posture, gestures, facial expressions, and positioning that convey emotions, attitudes, interest, and confidence non-verbally.
Body language includes posture, gestures, facial expressions, and positioning that convey emotions, attitudes, interest, and confidence non-verbally.
Which scenario demonstrates a breakdown in the communication cycle?
- A. The sender clearly expresses the message and the receiver provides feedback
- B. The sender encodes the message but the receiver does not decode it correctly and provides no feedback
- C. Both sender and receiver understand each other completely
- D. The communication happens over multiple channels
Answer: B. The sender encodes the message but the receiver does not decode it correctly and provides no feedback
A communication cycle breakdown occurs when the message is not decoded correctly by the receiver or when there is no feedback, preventing verification of understanding.
A communication cycle breakdown occurs when the message is not decoded correctly by the receiver or when there is no feedback, preventing verification of understanding.
Consider this scenario: An employee sends an angry email without first attempting a face-to-face conversation. The supervisor interprets the email tone as disrespectful. Which communication principle is best demonstrated here?
- A. The importance of choosing the appropriate communication channel based on message sensitivity
- B. Written communication is always better than verbal
- C. Emails cannot convey emotions accurately
- D. Non-verbal communication is irrelevant in emails
Answer: A. The importance of choosing the appropriate communication channel based on message sensitivity
This scenario illustrates that sensitive or emotionally charged messages should use face-to-face or synchronous communication channels where tone and non-verbal cues can be understood correctly.
This scenario illustrates that sensitive or emotionally charged messages should use face-to-face or synchronous communication channels where tone and non-verbal cues can be understood correctly.