Chapter-1 Communication Skills — Online MCQ Test
INFORMATION TECHNOLOGY · Grade 9 · CBSE(NCERT)
Practice Chapter-1 Communication Skills with a free chapter-wise online MCQ test.
This chapter covers: Communication cycle - Sender - Receiver - Encoding - Decoding - Feedback - Barriers to communication - Verbal/Non-verbal communication - Active listening - Writing skills.
AI-generated questions from basic to board-exam level, with instant results and explanations.
Chapter-1 Communication Skills — Important Questions & Answers
What is the first step in the communication cycle?
- A. Encoding the message
- B. Identifying the sender
- C. Receiving feedback
- D. Decoding the message
Answer: B. Identifying the sender
The communication cycle begins with the sender who has an idea or message to communicate. The sender initiates the entire communication process.
The communication cycle begins with the sender who has an idea or message to communicate. The sender initiates the entire communication process.
Which of the following is an example of non-verbal communication?
- A. Writing an email
- B. Making a phone call
- C. Nodding your head to show agreement
- D. Giving a speech
Answer: C. Nodding your head to show agreement
Non-verbal communication includes body language, facial expressions, and gestures. Nodding the head is a gesture that conveys meaning without words.
Non-verbal communication includes body language, facial expressions, and gestures. Nodding the head is a gesture that conveys meaning without words.
What happens when there is a language barrier in communication?
- A. The message is always understood correctly
- B. The receiver cannot understand the message properly, leading to miscommunication
- C. Feedback is not necessary
- D. The sender does not need to encode the message
Answer: B. The receiver cannot understand the message properly, leading to miscommunication
A language barrier occurs when the sender and receiver do not share the same language or have different levels of language proficiency, leading to misunderstanding.
A language barrier occurs when the sender and receiver do not share the same language or have different levels of language proficiency, leading to misunderstanding.
Analyze this situation: Rahul sends an email to his team about a project deadline, but he receives no response. What could be the issue?
- A. The message was definitely received and understood
- B. Lack of feedback makes it unclear if the message was understood; there could be technical issues, reading comprehension problems, or the receiver is busy
- C. Non-verbal communication was used effectively
- D. Active listening was demonstrated
Answer: B. Lack of feedback makes it unclear if the message was understood; there could be technical issues, reading comprehension problems, or the receiver is busy
Without feedback, the sender cannot confirm if the message reached the receiver or was understood. The lack of response creates uncertainty about the communication's effectiveness.
Without feedback, the sender cannot confirm if the message reached the receiver or was understood. The lack of response creates uncertainty about the communication's effectiveness.
How does the concept of 'context' influence encoding and decoding in communication?
- A. Context has no influence on communication
- B. Context (setting, relationship, purpose) shapes how the sender encodes the message and how the receiver interprets it, significantly affecting the communication outcome
- C. Context only matters in formal communication
- D. The receiver ignores context when decoding
Answer: B. Context (setting, relationship, purpose) shapes how the sender encodes the message and how the receiver interprets it, significantly affecting the communication outcome
Context includes the physical setting, relationship between parties, purpose, and circumstances. It heavily influences how messages are encoded and decoded, affecting overall effectiveness.
Context includes the physical setting, relationship between parties, purpose, and circumstances. It heavily influences how messages are encoded and decoded, affecting overall effectiveness.