Chapter 18: Grievance Redressal Mechanism — Online MCQ Test
COMMERCE · CLASS 12th · Tamil Nadu State Board
Practice Chapter 18: Grievance Redressal Mechanism with a free chapter-wise online MCQ test.
This chapter covers: Exploring consumer dispute resolution this chapter details the three-tier quasi-judicial court system in India. Students examine District Forums State Commissions National Commissi....
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Chapter 18: Grievance Redressal Mechanism — Important Questions & Answers
What is the first level of the three-tier consumer dispute redressal system in India?
- A. National Consumer Disputes Redressal Commission
- B. State Consumer Disputes Redressal Commission
- C. District Consumer Disputes Redressal Commission
- D. Supreme Court of India
Answer: C. District Consumer Disputes Redressal Commission
The District Consumer Disputes Redressal Commission is the first or lowest level in the three-tier system. It handles consumer complaints at the district level.
The District Consumer Disputes Redressal Commission is the first or lowest level in the three-tier system. It handles consumer complaints at the district level.
Which of the following is also known as a consumer court?
- A. Arbitration council
- B. Consumer Disputes Redressal Commission
- C. Revenue office
- D. Labour tribunal
Answer: B. Consumer Disputes Redressal Commission
Consumer disputes are handled by Consumer Disputes Redressal Commissions, commonly called consumer courts. They provide quasi-judicial redressal to consumers.
Consumer disputes are handled by Consumer Disputes Redressal Commissions, commonly called consumer courts. They provide quasi-judicial redressal to consumers.
A consumer in Chennai wants to file a complaint against a trader for defective goods worth a small amount. Which forum is generally appropriate first?
- A. District Consumer Disputes Redressal Commission
- B. State Consumer Disputes Redressal Commission
- C. National Consumer Disputes Redressal Commission
- D. Supreme Court
Answer: A. District Consumer Disputes Redressal Commission
For consumer disputes arising at the district level, the District Commission is the appropriate forum. It is the first step in the redressal mechanism.
For consumer disputes arising at the district level, the District Commission is the appropriate forum. It is the first step in the redressal mechanism.
Which forum deals with consumer complaints when the value of goods or services involved is highest among the three levels?
- A. District Commission
- B. State Commission
- C. National Commission
- D. Village Consumer Forum
Answer: C. National Commission
The National Commission handles the highest-value and highest-level consumer disputes in the three-tier system. It is the apex body.
The National Commission handles the highest-value and highest-level consumer disputes in the three-tier system. It is the apex body.
Which of the following statements is correct regarding the consumer grievance redressal system?
- A. The National Commission is the first forum for all complaints
- B. The State Commission handles appeals from the National Commission
- C. The District Commission is the entry-level forum for consumer disputes
- D. Voluntary consumer organizations have judicial powers to punish traders
Answer: C. The District Commission is the entry-level forum for consumer disputes
The District Commission is generally the first forum where consumer disputes are filed. The other options are incorrect about the hierarchy and powers of consumer bodies.
The District Commission is generally the first forum where consumer disputes are filed. The other options are incorrect about the hierarchy and powers of consumer bodies.