Chapter Exam

Chapter 18: Grievance Redressal Mechanism — Online MCQ Test

Q: What is the first level of the three-tier consumer dispute redressal system in India?

Answer: C. District Consumer Disputes Redressal Commission — The District Consumer Disputes Redressal Commission is the first or lowest level in the three-tier system. It handles consumer complaints at the district level.

Q: Which of the following is also known as a consumer court?

Answer: B. Consumer Disputes Redressal Commission — Consumer disputes are handled by Consumer Disputes Redressal Commissions, commonly called consumer courts. They provide quasi-judicial redressal to consumers.

Q: A consumer in Chennai wants to file a complaint against a trader for defective goods worth a small amount. Which forum is generally appropriate first?

Answer: A. District Consumer Disputes Redressal Commission — For consumer disputes arising at the district level, the District Commission is the appropriate forum. It is the first step in the redressal mechanism.

Q: Which forum deals with consumer complaints when the value of goods or services involved is highest among the three levels?

Answer: C. National Commission — The National Commission handles the highest-value and highest-level consumer disputes in the three-tier system. It is the apex body.

COMMERCE · CLASS 12th · Tamil Nadu State Board

Practice Chapter 18: Grievance Redressal Mechanism with a free chapter-wise online MCQ test for Tamil Nadu State Board CLASS 12th COMMERCE. This chapter covers: Exploring consumer dispute resolution this chapter details the three-tier quasi-judicial court system in India. Students examine District Forums State Commissions National Commissi.... AI-generated questions from basic to board-exam level, with instant results and explanations.

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Chapter 18: Grievance Redressal Mechanism — Important Questions & Answers (FAQ)

Frequently asked questions from Tamil Nadu State Board CLASS 12th COMMERCE — Chapter 18: Grievance Redressal Mechanism, with answers and explanations. These are sample questions; the exam has its own separate question set.

What is the first level of the three-tier consumer dispute redressal system in India?

A. National Consumer Disputes Redressal Commission
B. State Consumer Disputes Redressal Commission
C. District Consumer Disputes Redressal Commission ✓
D. Supreme Court of India

Answer: C. District Consumer Disputes Redressal Commission
The District Consumer Disputes Redressal Commission is the first or lowest level in the three-tier system. It handles consumer complaints at the district level.

Which of the following is also known as a consumer court?

A. Arbitration council
B. Consumer Disputes Redressal Commission ✓
C. Revenue office
D. Labour tribunal

Answer: B. Consumer Disputes Redressal Commission
Consumer disputes are handled by Consumer Disputes Redressal Commissions, commonly called consumer courts. They provide quasi-judicial redressal to consumers.

A consumer in Chennai wants to file a complaint against a trader for defective goods worth a small amount. Which forum is generally appropriate first?

A. District Consumer Disputes Redressal Commission ✓
B. State Consumer Disputes Redressal Commission
C. National Consumer Disputes Redressal Commission
D. Supreme Court

Answer: A. District Consumer Disputes Redressal Commission
For consumer disputes arising at the district level, the District Commission is the appropriate forum. It is the first step in the redressal mechanism.

Which forum deals with consumer complaints when the value of goods or services involved is highest among the three levels?

A. District Commission
B. State Commission
C. National Commission ✓
D. Village Consumer Forum

Answer: C. National Commission
The National Commission handles the highest-value and highest-level consumer disputes in the three-tier system. It is the apex body.

Which of the following statements is correct regarding the consumer grievance redressal system?

A. The National Commission is the first forum for all complaints
B. The State Commission handles appeals from the National Commission
C. The District Commission is the entry-level forum for consumer disputes ✓
D. Voluntary consumer organizations have judicial powers to punish traders

Answer: C. The District Commission is the entry-level forum for consumer disputes
The District Commission is generally the first forum where consumer disputes are filed. The other options are incorrect about the hierarchy and powers of consumer bodies.

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