Chapter Exam

Chapter 17: Rights Duties & Responsibilities of Consumers — Online MCQ Test

Q: Which of the following is a basic consumer right?

Answer: B. Right to safety — The right to safety protects consumers from goods and services that may endanger life and property. It is one of the important consumer rights.

COMMERCE · CLASS 12th · Tamil Nadu State Board

Practice Chapter 17: Rights Duties & Responsibilities of Consumers with a free chapter-wise online MCQ test for Tamil Nadu State Board CLASS 12th COMMERCE. This chapter covers: This chapter outlines civic responsibilities statutory duties and legal protections for consumers. Students analyze buyer duties product safety guidelines ethical buying habits and.... AI-generated questions from basic to board-exam level, with instant results and explanations.

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Chapter 17: Rights Duties & Responsibilities of Consumers — Important Questions & Answers (FAQ)

Frequently asked questions from Tamil Nadu State Board CLASS 12th COMMERCE — Chapter 17: Rights Duties & Responsibilities of Consumers, with answers and explanations. These are sample questions; the exam has its own separate question set.

Which of the following is a basic consumer right?

A. Right to advertise
B. Right to safety ✓
C. Right to monopolize
D. Right to produce goods

Answer: B. Right to safety
The right to safety protects consumers from goods and services that may endanger life and property. It is one of the important consumer rights.

What does the term 'consumer' mean?

A. A person who manufactures goods
B. A person who sells services only
C. A person who buys goods or avails services for consideration ✓
D. A person who stores goods in a warehouse

Answer: C. A person who buys goods or avails services for consideration
A consumer is someone who purchases goods or hires services for a price. This is the standard legal and textbook meaning in consumer studies.

A consumer should read the labels on a product mainly to:

A. Increase the price of the product
B. Know the product details, usage, and safety warnings ✓
C. Avoid paying tax
D. Get a free gift

Answer: B. Know the product details, usage, and safety warnings
Labels provide important information such as ingredients, expiry date, and usage instructions. Reading them helps consumers make safe and informed choices.

A consumer notices that a packaged food item has crossed its expiry date. What should be the best action?

A. Purchase it at a lower price
B. Consume it quickly
C. Avoid buying it and inform the seller/complaint authority if necessary ✓
D. Remove the label and buy it

Answer: C. Avoid buying it and inform the seller/complaint authority if necessary
Expired food items may be unsafe for consumption. A responsible consumer should avoid buying them and may report the issue if the seller is still offering them.

A consumer buys a mobile phone and later finds that the service centre refuses to honor the warranty due to misuse by the buyer. Which consumer duty is most relevant here?

A. Duty to pay more than the MRP
B. Duty to use the product according to instructions ✓
C. Duty to support false claims
D. Duty to avoid bills

Answer: B. Duty to use the product according to instructions
Consumers must use products according to the instructions given by the manufacturer. Misuse can invalidate warranty claims and reduce product safety.

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Chapter 18: Grievance Redressal Mechanism