CBSE(NCERT) GRADE 12 BUSINESS STUDIES 2023 SET4

Sarita bought a flat from Sugan Developers for < 5 crore and was shocked to discover that the quality of construction was bad, roof leaked during the rainy season and plaster was coming off at various places. Which consumer forum should she approach for redressal of her grievance ?

In a recent ruling, the Supreme Court of India has ordered an immediate stop on commercial activities in a 500-metre radius of the Taj Mahal and asked Agra Development Authority to ensure compliance of its directive. Which dimension of business environment is reflected here ?

Government of India demonetised notes of $500 and $1000 on November 8, 2016. Demonetisation means :

Taylor called for complete mental revolution on the part of both management and workers. It meant that management and workers should transform their thinking. Management should share the gains of the company, if any, with the workers. At the same time, workers should work hard and be willing to embrace change for the good of the company. The principle of management highlighted above is :

Keya Ltd. is a large organisation manufacturing a popular brand of desi ghee and supplying it to various states of India. They manufacture 10,000 litres of desi ghee every day and pack in cartons of 250 ml, 500 ml and 1 litre sizes. The production manager ensures that one out of every ten cartons of each size is checked for quality control everyday. The step of the controlling process discussed in the above para is :

The process that initiates implementation of plans by clarifying jobs and working relationships and effectively deploying resources for attainment of identified and desired results is known as:

Identify the correct sequence of two-level-channel of distribution:

___________ has been established with the specific objective of providing a ready market for money market instruments.

Rahul wants to buy shares of a company listed on National Stock Exchange. He feels that the share prices will go up in the future. Which market should he approach for this purpose?

Statement I: Values are general rules for behaviour of individuals in society formed on the basis of common practice and principles after research in work situations. Statement II: While practising principles of management, values cannot be neglected as businesses have to fulfil social and ethical responsibilities towards society. Choose the correct option from the options given below:

Which of the following is a development function of Securities and Exchange Board of India?

The element of promotion mix which involves a variety of programmes products in the eyes of the public is:

The element of promotion mix which involves a variety of programmes to build goodwill, maintain a favourable image, and protect products in the eyes of the public is:

The level of packaging of the chocolate shown in the picture below is:

The process of holding securities in electronic form is called dematerialisation. Which of the following statement does not relate to dematerialisation?

Match the various communication barriers given in Column II with their respective categories given in Column I:

Praveen and Naveen are friends. Praveen became a professional after his MBA from IIM, Bangalore. In a discussion with Praveen, Naveen said that he too is a professional and is working with a multinational company as a senior manager getting a good package. Praveen was not convinced about the fact that Naveen was a professional in spite of being aware that nowadays there is increasing emphasis on managed business concerns. Praveen gave three reasons in support of his opinion. Explain the three reasons that Praveen might have given.

Human resources are the most important asset of an organisation. The ability of an organisation to achieve its goal depends upon the quality of its human resources. The General Manager of appointed an IIM graduate, Pawan Rai, specialised in finance as Marketing Manager. On monthly evaluation, it was found that Pawan the monthly targets of the organisation. The Chief Executive Officer (CEO) of the company asked for investigation into the matter. The CEO

Human resources are the most important asset of an organisation. The ability of an organisation to achieve its goal depends upon the quality of its human resources. The General Manager of appointed an IIM graduate, Pawan Rai, specialised in finance as Marketing Manager. On monthly evaluation, it was found that Pawan was not able to achieve the monthly targets of the organisation. The Chief Executive Officer (CEO) of the company asked for investigation into the matter. The CEO was told that Pawan Rai has a specialisation in finance but was appointed as a Marketing Manager. The CEO discussed this matter with the General Manager and explained to him the importance of putting the right person at the right job. He further explained that it would not only lead to higher performance but would also provide many other benefits. Besides the benefits of putting the right man at the right job, state the three other benefits which the CEO might have explained to the General Manager that are not given in the above para.

(a) Explain any three points of importance of Controlling function of management. OR (b) Explain the relationship between planning and controlling with the help of any three points.

(a) State any three differences between capital market and money market on the basis of: (i) Participants (ii) Investment outlay (iii) Safety OR (b) State any three regulatory functions of the Securities and Exchange Board of India.

(a) Identify and explain the following: (i) It is a job-oriented process which attempts to improve the performance of employees on the current job and prepares them for any intended job. (ii) It is a career-oriented process which enables the overall growth of the employee. OR (b) Explain any two sources of recruitment for various job positions which bring new blood in the organisation and provide wider choice.

(a) Identify and state any three features of the process of influencing people so that they strive willingly and enthusiastically towards the achievement of group goals. OR (b) The process of stimulating people to action to accomplish desired goals is based on certain assumptions. State four such assumptions.

communication leading to creation of an environment of distrust and misunderstanding. Suggest any four measures to improve communication effectiveness in

Suggest any four measures to improve communication effectiveness in communication leading to creation of an environment of distrust and misunderstanding.

State any four factors affecting the decision which relates to how much of the profits earned by a company will be distributed and how much will be retained in the business.

Identify the concept and state three points of its importance in addition to those explained in the above para.

Explain the two rights of the consumers which are being promoted by the company.

The physical handling and movement of goods from the place of production to the place of distribution is an important element of marketing mix. (i) Name and state the element. (ii) Explain any three main components of this element.

(a) advantages of Formal Organisation. OR (b) Give the meaning and any four advantages of this structure.

It affecting the revenue and profits of a firm.Name and state this element of marketing mix. Explain any three factors affecting the determination of this element of marketing mix.

A famous cricket coach, Alam Raza was hired by Sports College, Indore to coach the college cricket team for a National level competition. In the first meeting itself, the Principal of the college announced that the players would enter into an agreement with the college. The agreement would state the reporting time for players on the field and other rules and regulations. Failure to obey the agreement and rules would lead to judicious application of penalties. It was also announced by the College Principal that the players would receive orders from the coach and they would all be responsible only to the coach, to prevent confusion regarding tasks to be done. The coach was very determined to train the players to win, as the entire responsibility was on his shoulders. He promoted the spirit of mutual trust and belongingness among the team members without which he felt it would be difficult to win. The players were also enthusiastic and the training started in full swing. Identify and explain the three principles of management discussed in the above case.

Diamond Logistics Company had a turnover of < 25 lakh during the year ended 31st March, 2022. In a board meeting held on 15th April, 2022, it was decided to achieve a turnover of < 45 lakh for the next year. To accomplish this objective after taking into consideration the business environment, a comprehensive plan was drawn. The Chief Executive Officer (CEO) of the company also released a plan that would not only guide the thinking of the managers and their decision-making but also channelise their energies towards achievement of this target. Identify and explain the three types of plans discussed in the above para.