Chapter Exam

Chapter 11: Consumer Protection — Online MCQ Test

Q: A consumer buys a pressure cooker that explodes due to a manufacturing defect. Which consumer right is violated?

Answer: B. Right to safety — The right to safety protects consumers from goods and services that are hazardous to life and property.

BUSINESS STUDIES · Grade 12 · CBSE(NCERT)

Practice Chapter 11: Consumer Protection with a free chapter-wise online MCQ test for CBSE(NCERT) Grade 12 BUSINESS STUDIES. This chapter covers: The final chapter examines consumer protection importance Consumer Protection Act provisions consumer rights responsibilities redressal agencies and consumer awareness organization.... AI-generated questions from basic to board-exam level, with instant results and explanations.

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Chapter 11: Consumer Protection — Important Questions & Answers (FAQ)

Frequently asked questions from CBSE(NCERT) Grade 12 BUSINESS STUDIES — Chapter 11: Consumer Protection, with answers and explanations. These are sample questions; the exam has its own separate question set.

Which of the following is the main objective of consumer protection?

A. To maximize producer profits
B. To protect consumers from unfair trade practices ✓
C. To reduce competition among sellers
D. To increase advertising expenses

Answer: B. To protect consumers from unfair trade practices
Consumer protection aims to safeguard consumers against exploitation, misleading advertisements, and unfair trade practices.

The Consumer Protection Act, 2019 was enacted in India primarily to:

A. Replace all business laws
B. Provide protection to consumers and establish redressal mechanisms ✓
C. Control only public sector undertakings
D. Promote exports

Answer: B. Provide protection to consumers and establish redressal mechanisms
The Act provides a legal framework for consumer rights, responsibilities, and redressal of grievances.

A consumer buys a pressure cooker that explodes due to a manufacturing defect. Which consumer right is violated?

A. Right to choose
B. Right to safety ✓
C. Right to consumer education
D. Right to represent

Answer: B. Right to safety
The right to safety protects consumers from goods and services that are hazardous to life and property.

Which of the following is the correct sequence of consumer redressal agencies in India?

A. National Commission → State Commission → District Commission
B. District Commission → State Commission → National Commission ✓
C. State Commission → District Commission → National Commission
D. District Commission → National Commission → State Commission

Answer: B. District Commission → State Commission → National Commission
Consumer disputes are generally handled first at the District Commission, then State Commission, and finally National Commission, based on jurisdiction.

Which of the following is a function of consumer organizations?

A. Setting prices for all goods in the market
B. Providing legal remedies directly instead of courts
C. Educating consumers and creating awareness about their rights ✓
D. Issuing licenses to manufacturers

Answer: C. Educating consumers and creating awareness about their rights
Consumer organizations mainly educate, create awareness, and support consumers in protecting their interests.

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