Chapter Exam

Chapter 1: Communication Skills II — Online MCQ Test

Q: Which of the following is an example of non-verbal communication?

Answer: B. Making eye contact and nodding — Non-verbal communication includes body language, facial expressions, gestures, and eye contact—all forms of communicating without words.

Q: Which skill involves receiving and understanding messages from others?

Answer: C. Listening — Listening is the skill of receiving, paying attention to, and understanding messages communicated by others, whether verbal or non-verbal.

INFORMATION TECHNOLOGY · Grade 10 · CBSE(NCERT)

Practice Chapter 1: Communication Skills II with a free chapter-wise online MCQ test for CBSE(NCERT) Grade 10 INFORMATION TECHNOLOGY. This chapter covers: Communication Verbal Communication Non Verbal Communication Communication Cycle Feedback Listening Speaking Writing Skills Workplace English Grammar. AI-generated questions from basic to board-exam level, with instant results and explanations.

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Chapter 1: Communication Skills II — Important Questions & Answers (FAQ)

Frequently asked questions from CBSE(NCERT) Grade 10 INFORMATION TECHNOLOGY — Chapter 1: Communication Skills II, with answers and explanations. These are sample questions; the exam has its own separate question set.

What is the primary purpose of communication?

A. To exchange information and ideas between two or more people ✓
B. To ensure that everyone speaks the same language
C. To replace written documents with verbal conversation
D. To avoid misunderstandings completely

Answer: A. To exchange information and ideas between two or more people
The primary purpose of communication is to exchange information, ideas, and messages between a sender and receiver to ensure understanding.

Which of the following is an example of non-verbal communication?

A. Sending an email
B. Making eye contact and nodding ✓
C. Reading a book
D. Speaking on the telephone

Answer: B. Making eye contact and nodding
Non-verbal communication includes body language, facial expressions, gestures, and eye contact—all forms of communicating without words.

What are the main components of the communication cycle?

A. Sender, receiver, and feedback
B. Sender, message, channel, receiver, and feedback ✓
C. Speaker and listener only
D. Words and grammar

Answer: B. Sender, message, channel, receiver, and feedback
The communication cycle consists of five key components: sender (originator), message (content), channel (medium), receiver (recipient), and feedback (response).

Which skill involves receiving and understanding messages from others?

A. Speaking
B. Writing
C. Listening ✓
D. Reading

Answer: C. Listening
Listening is the skill of receiving, paying attention to, and understanding messages communicated by others, whether verbal or non-verbal.

What does body language communicate?

A. Only physical strength
B. Emotions, attitudes, and confidence without using words ✓
C. The age of the person
D. Only negative feelings

Answer: B. Emotions, attitudes, and confidence without using words
Body language includes posture, gestures, facial expressions, and positioning that convey emotions, attitudes, interest, and confidence non-verbally.

Why is active listening important in communication?

A. It allows you to think of your reply while others are speaking
B. It ensures you fully understand the message and can provide appropriate feedback ✓
C. It is a way to show you are uninterested
D. It saves time in conversations

Answer: B. It ensures you fully understand the message and can provide appropriate feedback
Active listening involves focusing on the speaker's message, understanding it fully, and providing appropriate feedback, which ensures effective two-way communication.

Which scenario demonstrates a breakdown in the communication cycle?

A. The sender clearly expresses the message and the receiver provides feedback
B. The sender encodes the message but the receiver does not decode it correctly and provides no feedback ✓
C. Both sender and receiver understand each other completely
D. The communication happens over multiple channels

Answer: B. The sender encodes the message but the receiver does not decode it correctly and provides no feedback
A communication cycle breakdown occurs when the message is not decoded correctly by the receiver or when there is no feedback, preventing verification of understanding.

Analyze this scenario: A manager sends a written memo using complex jargon to employees who are not familiar with such terminology. What is the primary barrier to effective communication here?

A. The channel chosen is email
B. The message uses language inappropriate for the audience's comprehension level ✓
C. The manager is too formal
D. The employees are not skilled enough

Answer: B. The message uses language inappropriate for the audience's comprehension level
The primary barrier is that the message uses complex jargon beyond the audience's understanding; effective communication requires adapting language to the receiver's level of comprehension.

Consider this scenario: An employee sends an angry email without first attempting a face-to-face conversation. The supervisor interprets the email tone as disrespectful. Which communication principle is best demonstrated here?

A. The importance of choosing the appropriate communication channel based on message sensitivity ✓
B. Written communication is always better than verbal
C. Emails cannot convey emotions accurately
D. Non-verbal communication is irrelevant in emails

Answer: A. The importance of choosing the appropriate communication channel based on message sensitivity
This scenario illustrates that sensitive or emotionally charged messages should use face-to-face or synchronous communication channels where tone and non-verbal cues can be understood correctly.

Which statement best explains why a technically correct sentence might still result in ineffective workplace communication?

A. Grammar is irrelevant in modern communication
B. The message may be grammatically correct but fail to consider the audience's perspective, context, and appropriate tone for the situation ✓
C. All grammatically correct sentences are automatically effective
D. Workplace communication only requires following grammar rules

Answer: B. The message may be grammatically correct but fail to consider the audience's perspective, context, and appropriate tone for the situation
Effective communication requires more than correct grammar; it demands consideration of audience comprehension level, cultural context, appropriate tone, and the specific situation—factors that grammar alone cannot ensure.

Next Chapter →

Chapter 2: Self Management Skills II